Refund Policy

Last updated: 2026

Transformation TOEFL sells digital practice products — online TOEFL mock tests and practice tools — delivered instantly via an access key. Because access is delivered digitally and cannot be returned once used, the following refund terms apply.

Try before you buy

We offer free mock tests so you can experience the exact question quality and score report before purchasing. The paid 20-test pack uses the same questions and reports as the free mocks — the main addition is the standalone practice sections (practice by question type). If you are unsure whether the paid product is right for you, please try the free mock tests first.

Refunds

Once an access key has been activated (used to open the tests), the purchase is non-refundable, because access to the digital content has already been provided.
If you have purchased but have not yet activated your access key, you may request a refund by emailing us, and we will process it.
If you experience a genuine technical problem that prevents you from accessing what you paid for, and we are unable to resolve it, contact us and we will make it right.

How to request a refund

Email liyi@transformation-english.com with your purchase details. Payments are processed by Paddle, our Merchant of Record; approved refunds are issued through Paddle back to your original payment method.

Contact

Questions about this policy? Email liyi@transformation-english.com and we'll be happy to help.